Our Guarantee & Warranty - Servo Garage Doors West Palm Beach

The Servo Garage Doors West Palm Beach Guarantee

We’ve repaired and installed more than 18,000 garage doors across West Palm Beach since 2015, and every one of them carried the same promise: if it’s not done right, we make it right. That’s not a slogan on a truck. It’s the 365-Day Done Right Promise, backed by a written standard and a terms page, not a handshake. For a homeowner, that means you get a flat, written price before any work starts, a documented photo record when the technician leaves, and a full year to tell us something isn’t performing the way it should. Marcus Deller owns Servo Garage Doors West Palm Beach, and he’s the one who answers when that call comes in.

Call (561) 489-7509

What’s Covered

Here’s what our guarantee means in practice, on a real job in Lake Worth or Wellington or right off Southern Boulevard. Each of these is a commitment we put in writing before the work begins:

• Workmanship. Every repair and installation is covered by the 365-Day Done Right Promise. If a part we installed fails or a repair doesn’t hold, we return and correct it at no charge.
• Parts handling. We photograph the failed component, point to it on the written scope, and explain why it needs replacement before we quote a dollar figure. You see what we see. That’s Clause 4 of The Haven Standard.
• Cleanup. The technician leaves your garage the way they found it, minus the broken parts. No springs on the floor, no cable fragments, no packaging. If we left a mess, we hear about it and we fix it.
• On-time arrival. When you book a non-emergency visit, you get a real arrival window and a named technician. If we’re late, we call. You’re not waiting on a callback that never comes.
• Honest pricing. The flat, written price you sign is the price you pay. No surprise line items, no “while we’re in there” additions you didn’t approve. Clause 1 of The Haven Standard exists because the trade spent decades surprising people, and we built Servo to stop that.

Our Satisfaction Promise

If something doesn’t feel right after a repair or installation, call (561) 489-7509 and tell us. We’ll send a technician back to look at it, diagnose what’s happening, and show you what we find. You don’t need a coupon, a code, or a reminder to mention the guarantee. The 365-Day Done Right Promise is the default position, not an exception we grant when pressed.

What does that look like in practice? Say we replaced a torsion spring in February and by October the door feels heavier than it should. We come back, measure the spring, check the balance, and either adjust it or tell you plainly what’s changed since the install. If it’s on us, the correction is on us. If it’s wear from unrelated factors, we show you the evidence, explain the difference, and quote a written price for any additional work before touching a wrench. Either way, you get an answer, not a runaround. That’s the point of a documented record on every visit: when a question comes up months later, both of us can look at exactly what was done, to which part, on which date.

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Licensed & Insured Backing

Paperwork is only as good as the company standing behind it, which is why we carry our own license and insurance as an independently owned and operated business serving West Palm Beach. The Haven Standard provides the documentation system and the operating rules we agree to work under, but the license and insurance are ours. That means when a technician walks onto your property, you’re protected by coverage that belongs to a real, local entity with an address and a phone number that answers. Every technician is background-checked and uniformed, and their license is verifiable on request, not buried in fine print. If something goes wrong on a job, the guarantee isn’t just a promise from Marcus Deller. It’s backed by insurance and a paper trail that starts before the first tool comes off the truck and ends with the photos in your inbox.

Frequently Asked Questions